ONLINE ORDERING FAQ
TO SHOP ONLINE DO I NEED TO SETUP AN ACCOUNT?
You may shop anonymously without creating an account; however, if you register for an account you’ll be able to enjoy all the STITCHED benefits:
- Manage/Review your current and past orders
- Add your next suiting choices to a wish list for yourself and/or others to view
- Preview our newest collections before others
- Save your address details to expedite your checkout
- Automatically subscribed to the Gentleman’s Journal Newsletter
HOW DO I CANCEL MY ORDER?
In the event you wish to cancel your order, please email firstname.lastname@example.org as soon as possible. We will make every effort to comply with your request; however, in some cases orders may have already shipped in which we cannot cancel.
IS SALES TAX APPLIED TO MY ORDER?
STITCHED charges local taxes for online transactions based on shipping addresses within the state of Nevada as required by applicable laws. Any shipping address outside of Nevada will not be charged tax.
ACCEPTED PAYMENTS FAQ
WHAT FORMS OF PAYMENT DOES STITCHED ACCEPT ONLINE?
American Express, Visa, Mastercard, and Discover are the four payments we accept online.
WHAT ARE SHIPPING METHODS AND COSTS?
Fed Ex is the primary shipping method STITCHED offers. Within our shipping options, you can choose from Next Day Air, 2nd Day Air, and Ground. All rates are estimates which are applied to your order upon checkout. Fed Ex will not ship to post office boxes and hotel addresses.
STITCHED also offers a complimentary store pickup if you’re local or planning a trip to the store and would prefer to pickup.
DO I HAVE TO SIGN FOR MY PACKAGE UPON ARRIVAL?
Absolutely. You or an authorized person will have to sign for your package upon arrival. This method will ensure you receive your package safely. If you are unable to receive this package when it arrives, Fed Ex will leave a re-delivery slip.
Yes, upon request. If you have a shipment going to any of the territories outside of this area or Canada, please email email@example.com and we will do our best to accommodate your order.
HOW CAN I CHECK THE STATUS OF MY ORDER
Once your item ships, you will be emailed with your shipping confirmation which includes a tracking number. From that page you will be able to track the status of your shipment.
ONLINE PROMOTIONS FAQ
ARE ONLINE MARKDOWNS, OFFERS, AND PROMOTIONS APPLICABLE IN-STORE?
RETURN POLICY FAQ
WHAT ARE YOUR RETURN/EXCHANGE POLICIES?
You may return any un-altered product ordered from our website for refund or exchange within (15) fifteen days from the date of delivery. Returned items must be in their original condition, unused, unwashed, and again un-altered and in the same condition in which it was received with all tags attached and in their original packaging. All returns must have a return authorization number listed on the outside of package prior to shipping. You can receive this RA# by emailing firstname.lastname@example.org or calling the store at 1-702-698-7630 with your request.
To exchange an un-altered, unused, unwashed product, please contact us by emailing email@example.com or call the store at 1-702-698-7630. If you received this item as a gift, you may exchange it for another item of equal or greater value within (15) fifteen days of delivery. You will have to pay for any differences in price between the exchanged item and the new item. Please contact us by email or phone to verify sizing in stock of exchanged item.